Call usCall 1800 059 829

Frequently Asked Questions

Search for a question or browse our FAQs based on categories.

Vehicle Glass Glazing Electrical Plumbing COVID-19

Bookings

Yes. Our O’Brien® AutoGlass and Glazing emergency services are available 24 hours a day, 7 days a week. Please visit our O'Brien Locations page to find your local branch and their contact details. You can then speak to one of our friendly consultants to check the available times and make an appointment.

Branches

Opening hours vary by location. Please visit our O'Brien Locations page to find your local branch and view their operating hours.

To view the full list of all O'Brien® branches, please visit our website at O'Brien Locations.

Feedback

Feel free to leave us a review on Google. Simply search using Google for the O'Brien® AutoGlass or O'Brien Glass® branch that serviced you and go to Write a Review of the relevant listing and write your review.
If you're unsure of which branch or location to select, please email us at feedback@obrienglass.com.au and we'll let you know!

Your satisfaction is our top priority, however we understand sometimes issues arise. You can submit a complaint by filling in our online form. Please be clear, factual, and provide as much information as possible. Providing your name and contact details will help us to get in touch and help resolve the issue.

Like anyone - we love receiving compliments! If you're impressed by the customer service you received from our experts or the outstanding quality of the job please email feedback@obrienglass.com.au. We'll pass it on to our team on your behalf.

We value your feedback. You can offer a suggestion to help us improve our service by emailing feedback@obrienglass.com.au.

Payments

If you have any disputes with a transaction involving Zip, please contact the Zip Customer Experience team anytime at hello@care.zip.co or call 02 8294 2345.

  • You can apply for a Zip account in minutes at https://www.obrien.com.au/zip
  • Please note, to apply for a Zip account, you will need to meet the following criteria:
    1. Be an Australian citizen or permanent resident
    2. Be at least 18 years of age
    3. Have a valid Facebook or PayPal account, in your own name
    4. Have a valid debit or credit card, in your own name
    5. Have not declared bankruptcy or insolvency

  • Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest-free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find more information, including terms and conditions here.
  • We accept Zip for all O'Brien® AutoGlass and O'Brien® Glass purchases.

  • For all O'Brien® AutoGlass and O'Brien® Glass purchases, we accept debit cards, major credit cards (Visa, MasterCard, and American Express) and Zip. Click here for Zip.
  • For Electrical and Plumbing services, please contact your local Member to discuss payment methods.

General FAQ Topics

Zip payments Bookings Members Feedback Complaints
Contact us

Can’t find the answer you’re looking for?
Call us to get in contact with an O’Brien expert

Call 1800 841 258
Loading...

O'Brien
Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Speak to our experts now on 1800 059 829
Your details

Let's get started! Tell us a few details about yourself and your vehicle so we can get you booked in and your damage fixed.

Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.

Thank you for your enquiry with O'Brien.

Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your local area.

Not available

To find out if there is an alternative O'Brien® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien® Locations page and enter your suburb to check.

Close

Thank you. You will be notified when we are able to service your request.

Close

Thank you for choosing O'Brien!

Finished

You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

Your job number is .

You will hear from one of our friendly experts shortly to discuss your options and book in your service.

Look out for a call from an (02) 9774 **** number.

Requests placed after 8pm will be contacted the next day.

I'm done

Thank you for registering your details with O'Brien.

Finished

We will be in touch when we have availability in your area. Thank you.

I'm done

Where do you need the work done?

How soon do you need the work done?

Damage

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Damage

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?

Street address

First name

Last name

Mobile number

Email address

Vehicle registration

Vehicle registration state

Type of damage

Preferred payment method

Is there anything further you'd like to tell us about your task? (optional)

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.